The next-generation AMC

Your AMC just got an upgrade.

Xpress ASSIST replaces the old "call and wait" AMC for your PCs, notebooks and servers. Every system is monitored 24x7, problems are fixed remotely in minutes, and you see it all in your own control panel.

Get a free IT health check Watch the 2-minute film
Looking after IT since 1988 Global-standard IT support Monitored 24x7, 365 days
assist.xpress.co.in/my
Xpress ASSIST customer control panel
Xpress ASSIST presenter
Fixed by Xpress GenieStuck print jobs cleared · 40 s
Disk almost full · PUN-STORES-02Spotted at 7:39 AM. Xpress is on it.
90 / 100IT health score · all sites
Monitored 24x7365 days a year, every system
One click for helpNo calls, no tickets, no waiting
Fixed in minutesRemote fixes instead of visits
Every locationOffices, branches and WFH desks
Why change your AMC

The old AMC waits for things to break.
Xpress ASSIST doesn't.

For years an AMC has meant a phone call, a complaint number and a wait for the technician's visit. Your business can't afford that downtime any more.

Legacy AMC

Call, complain, wait

  • You find the problem when a PC stops working
  • Phone calls and complaint numbers to get help
  • Wait hours or days for a technician's visit
  • No idea how healthy your PCs and servers are
  • Branches and work-from-home staff left out
  • Renewals, warranties and licences tracked on paper
Xpress ASSIST

Watched, fixed, reported

  • Monitored 24x7, 365 days a year, so problems are caught early
  • One click on the Xpress ASSIST app connects a support technician
  • Fixed remotely in minutes, with onsite visits when needed
  • Your own control panel shows the health of every system
  • Every office, branch and WFH desk, anywhere in the world
  • Contracts, renewals and monthly reports all in one place
How it works

Easy to start. Looked after every day.

1

We set you up

Our team installs the Xpress ASSIST app on every PC, notebook and server, and opens your company's control panel. Nothing changes for your staff.

2

We watch, 24x7

Health checks run day and night: disk, antivirus, backups, Windows updates and more. Warning signs are flagged to us, and to you, before they turn into downtime.

3

Help is one click away

Your staff click Connect to Xpress or ask Xpress Genie. A support technician connects remotely, fixes it and logs the call. You see it all in the control panel.

The Xpress ASSIST app

One click. Your own support technician.

Every PC shows a simple Xpress ASSIST window with your company's name on it. One click tells our team you need help, and you keep full control of your screen.

  • Connect to Xpress with one click, no phone calls
  • Nothing is shared until you click Allow
  • Xpress Genie, our AI helper, fixes common problems any time
See the app
Xpress ASSIST app window
Xpress Genie fixing a printer problem
Your control panel

See the health of every PC, wherever it is.

Sign in to your Xpress ASSIST control panel from any browser or phone. Every office, branch and work-from-home PC in one view, with health alerts and support calls as they happen.

  • Live health score for your whole company, by site
  • Health alerts for disk, antivirus, backups and updates
  • Log a support case in seconds and follow it to the end
  • Logins for owners, site managers and viewers
Explore the control panel
Customer control panel home
90 / 100IT health score
My Xpress contracts

Every contract and renewal, in one place.

Your AMC, Microsoft 365, antivirus, backup, firewall and warranties, each with dates and what's covered. You get reminders before anything expires, and can request a renewal in one click.

  • Renewals due in 30 and 90 days, at a glance
  • Which PCs are covered, and which are not
  • Request a renewal or ask a question in one click
See contracts and renewals
My Xpress contracts and renewals
Monthly IT health report

Know where your IT stands, every month.

On the 1st of every month you get a clear report: how your systems did, what we fixed, and what to plan next, such as old PCs to replace or upgrades due. It's reviewed by an Xpress support technician before it reaches you.

  • Health, calls and fixes for the month
  • Clear next steps, written in plain English
  • An asset register with PC age and warranty
See a sample report
Monthly IT health report
Multi-location and work from home

One view of every PC, in every office and every home.

Head office, factory, branch or a notebook at someone's home: if it has the Xpress ASSIST app, it's monitored and supported. Your control panel shows each site, and your team can raise a call for any PC from anywhere.

  • Sites set up by location, with health per site
  • WFH and travelling notebooks covered too
  • Site managers see only their own site
Head office · Mumbai46 PCs · 2 servers · healthy
Pune plant18 PCs · all good
Dubai office6 notebooks · 1 warning
Bengaluru branch12 PCs · all good
Work from home23 notebooks · all good
Xpress Genie · AI helper

Meet Xpress Genie. It fixes the small stuff, any time.

Stuck printer at 8 PM? Teams can't hear you just before a client call? Tell Xpress Genie in your own words. It checks the PC, explains what is wrong in plain English and fixes it, but only after you say yes.

  • 30 fixes approved by Xpress: printing, Outlook, Teams, Wi-Fi, slow PCs, Windows Update and more
  • Show Genie the error with one button, and it picks the right fix
  • Common problems fix themselves, like a full disk or antivirus that switched off
  • When it can't fix something, it hands over to an Xpress support technician
Meet Xpress Genie See all 30 fixes
A smiling staff member at her PC after Xpress Genie fixed her problem
Fixed in 40 seconds"Printer stuck again." Genie cleared the queue.
Xpress Genie fixing a Teams microphone problem
Watch: Xpress ASSIST, the next-generation AMC2:00
Watch the film

Xpress ASSIST in two minutes

See how the next-generation AMC works: from one click on the app, to Xpress Genie, to your own control panel with every PC, alert and contract.

Watch on YouTube
Subscribe to Xpress on YouTube for tips and updates
Plans

A plan for every PC, notebook and server

Every plan includes the Xpress ASSIST app, 24x7 monitoring, Xpress Genie, your control panel and monthly reports.

Remote

Silver

Remote support for PCs and notebooks, anywhere in India.

  • Remote fixes by support technicians
  • 24x7 monitoring and Xpress Genie
  • Control panel and monthly report
See Silver
PCs and notebooks

Gold

Remote and onsite support. Parts charged as used.

  • Everything in Silver
  • Onsite visit when needed
  • Contracts and renewals view
See Gold
MOST POPULAR
All-inclusive

Gold+

Comprehensive cover with spare parts included.

  • Everything in Gold
  • Spare parts replacement included
  • One predictable yearly cost
See Gold+
Servers

Platinum

Priority care for the servers your business runs on.

  • Priority response for server calls
  • Backup checks
  • Monthly server health report
See Platinum
Compare all plans, including Enterprise for companies with their own IT team
From Xpress, since 1988

Three decades of keeping PCs, servers and networks running.

Since 1988, Xpress Computers has maintained the PCs, notebooks, servers, networks and entire IT infrastructure of businesses across India, from a single office to companies with many branches.

Xpress ASSIST is everything we have learnt in those years, built into one service. It brings the tools and way of working that large global companies use to look after their IT, to businesses of every size.

  • Microsoft Solutions Partner for Modern Work and Azure Infrastructure
  • Our own support technicians, based in Mumbai
About Xpress
Xpress support technician
35+ yearslooking after IT

Find out how healthy your IT really is

Try Xpress ASSIST free for 7 days on up to 10 PCs and 1 server, with Xpress Genie fully switched on. On day 7 you get a clear report, checked by an Xpress support technician.

Start a free health checkCall +91 22 6612 2000