Every Xpress ASSIST plan replaces call-and-wait support with 24x7 monitoring, one-click help and your own control panel. Pick remote only, remote and onsite, all-inclusive, or priority care for servers.
For PCs and notebooks anywhere in India that need fast remote help.
Remote and onsite support for the PCs your team works on every day.
Comprehensive cover with spare parts, for one predictable yearly cost.
Priority care for the servers your business runs on.
Your IT team answers first, using the Xpress ASSIST app, control panel, Xpress Genie and 24x7 monitoring for your company. When they are stuck, short-staffed or on leave, one click escalates the call to an Xpress support technician.
| Feature | SilverRemote | GoldPCs and notebooks | Gold+All-inclusive | PlatinumServers |
|---|---|---|---|---|
| In every plan | ||||
| Xpress ASSIST app with one-click "Connect to Xpress" | ||||
| Health monitoring, 24x7, 365 days a year | ||||
| Xpress Genie AI helper, any time | ||||
| Customer control panel with health alerts | ||||
| Log and track support calls online | ||||
| Monthly IT health report | ||||
| Remote support, 9:30 AM to 6 PM on working days | ||||
| Onsite, parts and extras | ||||
| Onsite visit when needed | On request, per visit | |||
| Spare parts | Not included | Charged as used | Included | As agreed |
| My Xpress contracts and renewals | ||||
| Asset register with age and warranty | ||||
| Priority response | – | – | – | |
| Backup checks | – | – | – | |
Prices depend on the number and type of systems. GST extra. Ask us for a tailored quote.
A legacy AMC waits for you to call when something breaks. Xpress ASSIST watches your systems 24x7, catches problems early, fixes most issues remotely in minutes, and shows you everything in your own control panel.
Existing Xpress AMC customers move to the matching Xpress ASSIST plan. Our team installs the app and sets up your control panel.
Monitoring and Xpress Genie keep working 24x7, 365 days a year. Warnings are flagged straight away, and our support technicians pick them up when the working day starts.
Yes. Silver gives you remote support anywhere in India. Onsite visits can be arranged on request.
Yes. Any Windows PC or notebook with the Xpress ASSIST app is monitored and supported, at the office, at home or on the move.
Only signed-in Xpress support technicians can connect, nothing is shared until your user clicks Allow, the session can be stopped any time, and the connection is encrypted.
Yes. Many customers choose Gold or Gold+ for PCs and Platinum for servers, all in one control panel.
Yes, Xpress ASSIST Enterprise. Your IT team uses our platform to support your users, and can escalate any call to Xpress with one click.
Tell us how many PCs, notebooks and servers you have, and where. We'll recommend a plan and send a tailored quote.